By implementing Enki's teachings on the ces and csat scores, we'll learn more about what our customers think of our resolutions and processes, guiding us to make changes when necessary.

Daniela Vasquez
Customer Service Supervisor

Lift Ventures

  • San Francisco, CA
  • 11 - 50 employees
  • Internet

Daniela Vasquez

Save time Using Automation to Accurately Set KPIs

The Problem:

Daniela is on the Lift operations team, and is responsible for setting KPIs for various roles within the business.

Before Enki, this process was done using manually gathered data about current performance that was then manipulated using excel to estimate appropriate KPIs.

Enki’s Solution:

Using the skills she learned from Enki's Data 101 Track, Daniela built a dashboard that automatically gathers and visualizes performance data.

Instead of manually gathering and manipulating performance data, she can now instantly update the data and receive suggestions from the dashboard.

The Results:

This automation has saved Daniela 3 hours of time each week that would have been spent gathering performance data and ensuring that it's accurate.

This works out to approximately $5,300 in lost time being saved every year.

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