Akash is on The Shade Store sales team, and is responsible for tracking sales made via live chat and improving the conversion rate of live chats to sales.
Before Enki, data about live chats and reps needed to be individually gathered and manually manipulated to determine the overall conversion rate.
Using the skills he learned from Enki's SQL Track, Akash can now use queries to save time retrieving the data he needs to calculate the conversion rate of sales from live chats and highlight outliers.
He can now instantly see which members of the sales team are the best at converting live chats to sales, and identify what they're doing differently than their counterparts.
This automation has eliminated 4 hours of manual work a week and provided better insights about what sales reps can do to improve their conversion rates from live chats.
This works out to $7,800 in lost time being saved every year.
Having that friendly technical colleague by your side at all times isn’t cheap! But our software allocates their time in a way that makes it 10X more cost-effective than if it was all offline.
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